Customer Services

Delivering: Night and day, 365 days a year.

Customer services operate full-time at LuxairCARGO, maintaining close liaison with the regular ongoing production. And in close cooperation with customs, our highly-professional staff work in
4 shifts, night and day, to ensure that your shipments and documentation are processed quickly and accurately.

We monitor the whole chain, from acceptance of shipments, checking air waybills and preparing crew documentation to issuing customs manifests and preparing special documents and reports. And of course, we provide customers with real-time on-line tracking of shipments.
Do you need any special information? Just call us, any time. Our dedicated customer service personnel are available to action your special requests …24 hours a day.

Features:

  • 24/7/365 Customer Service & Delivery
  • Full service chain, including:
    • Acceptance of shipments
    • AirwayBill check
    • Crew documentation
    • Customs Manifests, special documents & reports
    • Real-time online tracking of shipments
  • At your service, 24/7/365, just call us

Many firms have located European distribution operations around our terminal. Freight forwarders and logistics specialists are helping them create dedicated vendor hubs with a range of options, including local storage and highway distribution, component and final assembly, documentation, and pick and pack services.

Features:

  • Luxembourg Airport, a magnet location for Pan-European distribution
  • Help from freight forwarders & logistics specialists to create high-performance vendor hubs
  • Options such as local storage, road distribution, final assembly, documentation, pick-up & pack